Description

  “Empowerment Through Understanding: Leading Through Active Listening and Human Connection” 

September 2nd, 2026 | 5:00 p.m. EST

Facilitator: 

 Marissa Ruff, MS, Operational Vice President, Seven Hills Rhode Island 

  TEffective leadership in today's diverse workplace requires a fundamental shift from managing tasks to understanding people. This presentation explores how leaders can build more inclusive and empowering work environments by actively listening to and understanding the unique perspectives, experiences, and motivations of every team member. Every employee brings their own "culture"—shaped by personal experiences, professional backgrounds, generational perspectives, work styles, life circumstances, and individual values. This session demonstrates how active listening serves as the primary leadership tool for uncovering what makes each person tick, what drives their performance, and how they best contribute to team success. Participants will learn practical strategies for moving beyond surface-level interactions to build genuine understanding of their team members as whole people. The focus is on creating psychological safety where everyone feels heard, valued, and empowered to bring their authentic selves to work, regardless of their background or working style.