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Empowerment Through Understanding: Leading Through Active Listening and Human Connection

October 7, 2026

Description

  “Empowerment Through Understanding: Leading Through Active Listening and Human Connection” 


September 2nd, 2026 | 5:00 p.m. EST


Facilitator: 

 Marissa Ruff, MS, Operational Vice President, Seven Hills Rhode Island 


  TEffective leadership in today's diverse workplace requires a fundamental shift from managing tasks to understanding people. This presentation explores how leaders can build more inclusive and empowering work environments by actively listening to and understanding the unique perspectives, experiences, and motivations of every team member. Every employee brings their own "culture"—shaped by personal experiences, professional backgrounds, generational perspectives, work styles, life circumstances, and individual values. This session demonstrates how active listening serves as the primary leadership tool for uncovering what makes each person tick, what drives their performance, and how they best contribute to team success. Participants will learn practical strategies for moving beyond surface-level interactions to build genuine understanding of their team members as whole people. The focus is on creating psychological safety where everyone feels heard, valued, and empowered to bring their authentic selves to work, regardless of their background or working style.  

Time

This will be a one-hour webinar held virtually via Zoom, from 5:00 pm to 6:00 pm.

Location

Virtual webinar via Zoom.

Pricing

Individual Registration Fee:
1 person only
NOHS Member Fee: $0.00 | Non-Member Fee: $25.00

Organizational Group Registration Fee:
Unlimited attendees
Fee: $50.00 
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Contact Information

National Organization for Human Services
Name: National Organization for Human Services
Phone: (503) 595-2736
Email: info@nationalhumanservices.org
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